In 2021 Kinetic was awarded the contract to take control of Melbourne's Metropolitan Bus Franchise (MBF) under a 9.5-year contract.
We now operate over a third of Melbourne's bus network, which includes 50 bus routes across the city relied upon by more than 27 million Victorians each year.
With a team of 1300 passionate people and 532 buses, we put passengers first and deliver safe, clean and green bus services.
We're supporting the Victorian Government's transition to zero-emission vehicles by introducing 36 fully electric buses to the network by 2025.
More than half of our fleet – 341 of the 537 buses – will also be replaced with low or zero emission vehicles.
Kinetic is also delivering improved diversity and inclusion for the franchise with targets to increase the participation of women and priority job seekers.
We're passionate about our community and are proud partners of the Melbourne Rebels, Asylum Seeker Resource Centre, Travellers Aid, the Victorian Aboriginal Child Care Agency and Matt's Place.
We’re helping the Victorian Government modernise the city's bus experience and deliver benefits to the whole community.
Zero emission buses
Dedicated people
Million passenger journeys
Buses replacing cars
We operate bus services for Public Transport Victoria (PTV). You can leave feedback directly to PTV.
FeedbackFor all other enquiries, we've created an easy form for you to make contact.
Contact usPublic Transport Ombudsman
All feedback is valued and used to improve the quality of our services.
If you’re not satisfied with our response or how your feedback was handled, you can escalate your feedback to the Public Transport Ombudsman (PTO) or the PTV Customer Relations team.
The Public Transport Ombudsman is an independent office that investigates public transport complaints. It provides fair, free and fast resolutions to public transport disputes, and works with its members on systemic complaints to help improve Victoria’s public transport system.
The PTO handles complaints about public transport related issues such as:
Alternatively, you can have your feedback reviewed by a case manager in PTV’s Customer Relations team. You can send your case for review by email customer.relations@ptv.vic.gov.au, by phone on 1800 800 007 or online at ptv.vic.gov.au (tick the box marked ‘escalate my feedback’ in the feedback form). Letters can be addressed to:
Customer Relations Team
Public Transport Victoria
PO Box 4724
Melbourne VIC 3001
We operate more than 120 school bus services across Melbourne.
From our drivers to our customer service team, we are proud and passionate about making the trip to school a memorable one.
You’ll find our school bus timetables and general travel information here to help you with your journey.
Everyone is welcome on board our services.
We're committed to delivering a bus service that is welcoming and inclusive, one that delivers a consistent experience and meets the needs of customers of all abilities.
Passion. Pride. Commitment. That’s what it takes to be part of the Kinetic team. From fleet maintenance and operations to being the friendly face in the driver’s seat, there’s a place for you at Kinetic.
North Melbourne
PO Box 441
North Melbourne VIC 3051
+61 3 9492 2200
melbourne.info@wearekinetic.com.au
