We’re committed to delivering a more inclusive and accessible bus service for all. We work with our accessibility reference group and the Victorian Government to make travelling on our services easier, safer and more accessible.

If you are travelling with a mobility aid (such as wheelchairs), and other disability mobility aids such as ride-on scooters and motorised vehicles, prior to travelling,  use the checklist as a guide for what aids can be accommodated on our accessible fleet.

Mobility aids (wheelchairs, scooters or motorised vehicles) should:

• Move backwards and forwards.
• Have effective brakes to help maintain stability.
• Turn 180 degrees within an area 2700 mm x 1540 mm.
• Be able to cross a horizontal gap up to 40 mm wide.
• Mount a vertical rise (bump) of up to 12 mm.
• Cross grates in vehicles up to 13 mm wide and 150 mm long.
• Go up and down a ramp with a 1:14 grade unassisted.
• Go up and down a ramp that is less than 1520 mm with a 1:8 grade.
• Go up and down a ramp with a 1:4 grade with assistance.

Mobility Aid Specifications

Mobility aids (wheelchairs, scooters or motorised vehicles) should:

• Fit within a space of 1300 mm (length) by 800 mm (width).
• Be no more than 750 wide at a height of 300 mm above the ground to fit between the wheel axles of a bus.

Please note that the total weight of the customer, their assistant and their mobility aid must be less than 300 kg.

This is to ensure the maximum weight capacity of boarding devices such as ramps is not exceeded.